Terms & Conditions

Terms & Conditions

Last Updated: August 23, 2026

Welcome to Ashoka Art and Crafts. These Terms & Conditions govern your access to and use of our website, https://ashokaartandcrafts.com/, and your purchase of products through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Ashoka Art and Crafts

Ashoka Art and Crafts is an art and craft business offering handcrafted statues, sculptures, decorative items, and other artistic products made from materials such as stone, brass, bronze, marble, granite, soapstone, sandstone, and other materials.

We aim to provide customers with quality products that reflect traditional craftsmanship and artistic design.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Copy, reproduce, modify, or distribute our website content without permission.

  • Interfere with the security or functionality of the website.

  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, materials, and other information displayed on our website are accurate.

However, many of our products are handcrafted or made from natural materials. Therefore, individual products may have minor variations in:

  • Color

  • Texture

  • Stone grain

  • Veining

  • Shape

  • Finish

  • Dimensions

  • Surface characteristics

Such variations are natural characteristics of handcrafted and natural-stone products and should not necessarily be considered defects.

Product images may also appear slightly different depending on your device, display settings, lighting, or photography conditions.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Change product prices.

  • Modify product specifications.

  • Discontinue products.

  • Limit quantities available for purchase.

  • Correct pricing or product information errors.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative product, refund, or cancellation.

5. Prices and Taxes

All prices displayed on the website are subject to change without prior notice.

The applicable taxes, shipping charges, handling charges, or other fees, if any, will be displayed during the purchasing process.

The final amount payable by the customer will be shown before the order is submitted.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Suspected fraudulent activity.

  • Incorrect customer information.

  • Shipping restrictions.

  • Payment-related issues.

  • Other circumstances beyond our reasonable control.

If we cancel an order for which payment has already been received, the applicable amount will be refunded to the original payment method, subject to our Refund and Cancellation Policy.

7. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

  • Payment information

  • Other information required to process your order

Ashoka Art and Crafts is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

8. Payment

We accept the payment methods made available through our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Orders may be processed only after successful payment authorization, unless otherwise stated.

We reserve the right to cancel orders where payment is unsuccessful, reversed, disputed, or suspected to be fraudulent.

9. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated processing and delivery period displayed on the website.

Delivery times may vary depending on:

  • Product availability

  • Product customization

  • Shipping destination

  • Courier availability

  • Weather conditions

  • Public holidays

  • Transportation delays

  • Customs or regulatory requirements

  • Other circumstances beyond our reasonable control

Estimated delivery dates are provided for guidance and are not guaranteed unless specifically stated otherwise.

Customers are responsible for providing a complete and accurate delivery address.

10. Inspection of Products on Delivery

Customers should inspect products carefully after delivery.

If a product arrives damaged, customers should contact us as soon as possible with appropriate photographs, videos, order details, and other information that may be required to evaluate the issue.

For fragile or handcrafted products, photographic or video evidence may be required before a replacement, refund, or other resolution is approved.

11. Returns, Refunds and Cancellations

Returns, refunds, replacements, and order cancellations are governed by our Refund and Returns Policy.

Customers should review that policy before placing an order.

Certain products may not be eligible for return or cancellation because of their nature, customization, made-to-order status, or other applicable conditions.

Nothing in these Terms & Conditions is intended to limit any rights available to consumers under applicable law.

12. Handmade and Natural Material Variations

Many products sold by Ashoka Art and Crafts are handmade or produced using natural materials.

Natural stone and handcrafted products may contain variations, including small differences in:

  • Color

  • Pattern

  • Texture

  • Weight

  • Dimensions

  • Stone grain

  • Surface finish

  • Minor handcrafted marks

These characteristics contribute to the uniqueness of each product.

A product will not be considered defective solely because it contains normal variations associated with natural materials or handmade craftsmanship.

13. Custom and Made-to-Order Products

Where customization or made-to-order services are offered, customers are responsible for providing accurate specifications and instructions.

Customized or made-to-order products may have different cancellation, return, replacement, or refund conditions. Such conditions will be communicated to the customer where applicable.

14. Intellectual Property

All content available on this website, including but not limited to:

  • Product photographs

  • Images

  • Logos

  • Brand names

  • Text

  • Product descriptions

  • Graphics

  • Website design

  • Videos

  • Other original content

is owned by or licensed to Ashoka Art and Crafts unless otherwise stated.

You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit our content without prior written permission.

15. User Reviews and Content

If you submit reviews, photographs, comments, testimonials, or other content to our website, you agree that the content:

  • Is truthful and not misleading.

  • Does not violate any applicable law.

  • Does not infringe the rights of another person or organization.

  • Does not contain harmful, abusive, offensive, or unlawful material.

By submitting content, you grant Ashoka Art and Crafts permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

16. Third-Party Services

Our website may use third-party services for functions such as:

  • Payment processing

  • Shipping and delivery

  • Website analytics

  • Customer communication

  • Security

  • Hosting

  • Other website functionality

Third-party services may have their own terms and privacy policies. Ashoka Art and Crafts is not responsible for the independent policies or practices of third-party service providers.

17. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from errors.

  • Free from technical problems.

  • Completely secure.

  • Free from viruses or other harmful components.

Website availability may occasionally be affected by maintenance, technical problems, hosting issues, security incidents, or circumstances beyond our control.

18. Limitation of Liability

To the extent permitted by applicable law, Ashoka Art and Crafts will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our liability, where legally applicable, will be limited to the extent permitted under applicable law and the circumstances of the relevant transaction.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.

19. Force Majeure

Ashoka Art and Crafts will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, fire, flood, war, government restrictions, strikes, transportation disruptions, internet or infrastructure failures, epidemics, pandemics, or other unforeseen events.

20. Privacy

Your use of our website is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, store, and protect personal information provided through our website.

21. External Links

Our website may contain links to third-party websites.

These links are provided for convenience only. Ashoka Art and Crafts does not necessarily endorse or control third-party websites and is not responsible for their content, availability, security, or privacy practices.

22. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any changes will become effective when the updated terms are published on this website, unless a different effective date is stated.

Customers are encouraged to review this page periodically.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from the use of this website or purchases made through Ashoka Art and Crafts shall be subject to the jurisdiction of the competent courts applicable to the business, subject to applicable consumer protection laws.

24. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or other matters, please contact Ashoka Art and Crafts through the contact information provided on our website.

Website: https://ashokaartandcrafts.com/

25. Acceptance of Terms

By using this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Thank you for choosing Ashoka Art and Crafts.